ktkpk Privacy Policy
The security of your personal information is our top priority. This policy describes in detail how ktkpk collects, uses, and protects your information.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to all users of the ktkpk platform. Please read it carefully.
General Overview
ktkpk ("we", "us", or "the platform") is an online gaming service provider that offers an entertaining gaming experience for users in Bangladesh. We operate our services through the website ktkpk.cam.
This policy explains how we collect your personal information, the purposes for which it is used, who it may be shared with, and what your rights are. By using our platform, you are considered to have agreed to the terms of this privacy policy.
ktkpk reserves the right to change this policy. We will notify you in a timely manner of any significant changes.
2. What Information We Collect
We collect various types of information needed to provide you with the best service.
Personal Identity Information
When you register on our platform or use our services, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Residential address
- National ID or passport information (for identity verification)
- Mobile phone number
Financial Information
To manage deposit and withdrawal transactions, we process the following information:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Deposit and withdrawal dates and times
- Transaction reference numbers
We never store your full PIN or password.
Technical Information
When you visit our website, some information is collected automatically:
- IP address
- Browser type and version
- Device information (mobile, tablet, or desktop)
- Operating system
- Cookies and session data
- Duration of your visit and page navigation patterns
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we collect:
- Game history and results
- Bet amounts and frequency
- Session duration
- Preferred game categories
- Bonus and promotion usage information
3. Purpose of Using Information
Your information is used only for specific and legitimate purposes.
Main Areas of Use
ktkpk uses the information collected for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Identity Verification: To confirm your age and identity as part of the KYC (Know Your Customer) process.
- Financial Transactions: To process deposits and withdrawals and to maintain transaction records.
- Customer Support: To resolve your questions and issues — and to run our 24/7 live chat support smoothly.
- Security: To prevent fraud, money laundering, and other illegal activities.
- Service Improvement: To improve platform performance and user experience.
- Responsible Gaming: To monitor gaming behavior and identify potentially problematic playing patterns.
- Communication: To send important updates, policy changes, and promotional messages (where you have given consent).
- Legal Obligations: To meet applicable legal requirements and to respond to regulatory requests.
4. Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. ktkpk uses cookies for the following reasons:
- Essential Cookies: Essential for the core functionality of the platform.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To analyze website traffic and user behavior.
- Security Cookies: To detect and prevent fraudulent activity.
Cookie Controls
You can manage cookies through your browser settings. Please note that disabling certain cookies may limit some features of the platform.
In most browsers you can:
- Block all cookies
- Block third-party cookies
- Set cookies to be deleted when the browser is closed
- Manage cookies for specific websites
5. Information Sharing with Third Parties
We do not sell your personal information. However, information may be shared with third parties in certain circumstances.
When Information May Be Shared
ktkpk may share your information in the following cases:
- Payment Providers: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to process financial transactions. These providers are governed by their own privacy policies.
- Technology Service Providers: With technology partners such as cloud storage, cybersecurity, game software, and analytics services, who perform tasks on our behalf and are bound by data protection agreements.
- Law Enforcement Agencies: To meet legal requirements, or to respond to court orders or lawful requests from government authorities.
- Fraud Prevention: With organizations that assist in investigating or preventing financial crime.
- Business Transfers: In the event of a company merger, acquisition, or sale of assets, where user information may be transferred to the new owner.
We never sell, rent, or commercially transfer your personal information to third parties for marketing purposes.
6. Information Security Measures
SSL Encryption
Our entire website is protected by SSL/TLS encryption. All information transmitted between your browser and our servers is encrypted, making it impossible for third parties to read or alter.
Secure Data Storage
Your information is stored on secure servers following industry-standard security protocols. Access is strictly controlled — only authorized personnel can access specific data.
Regular Security Reviews
We regularly review and update our security measures. We commit to notifying affected users in a timely manner if any security incident occurs.
Your Responsibilities
Alongside our security measures, you also have some responsibilities:
- Keep your account password private and change it regularly.
- Use a strong, unique password.
- Always log out after logging in on a public or shared device.
- Report any unusual activity on your account to our support team immediately.
- Be cautious of phishing emails or suspicious links.
7. Information Retention and Deletion
How Long Information Is Kept
We retain your information in accordance with the following policy:
- Account Information: While your account is active and for a period after it is closed, as required by applicable legal obligations.
- Financial Transaction Records: For the period required under financial regulatory rules.
- Communication Records: For the relevant period to improve customer service standards and for dispute resolution.
- Gaming History: For responsible gaming monitoring and legal requirements.
- Cookies and Session Data: Ranging from short-term (deleted at the end of a session) to long-term, depending on the type of cookie.
When there is no longer a legitimate reason to retain information, we securely delete or anonymize it.
8. User Rights
You have several important rights regarding your personal information.
Right to Access Information
You may request at any time what information we hold about you. We will respond to your request within a reasonable time according to Bangladesh Standard Time (BST, UTC+6).
Right to Correct Information
If any of your information is incorrect or incomplete, you may contact our support team to request a correction. We will make the necessary changes subject to verification.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.
Right to Object to Processing
You may object to the processing of your information for certain purposes, particularly for marketing communications. We will action such requests as quickly as possible.
To exercise any of your rights regarding your information or to submit a complaint, contact us at: [email protected] or through our 24/7 live chat support.
9. Minor Protection Policy
Policy for Users Under 21
ktkpk is strictly for users aged 21 and above only. We do not knowingly collect or store any personal information from minors.
- We verify date of birth at the time of registration.
- If we confirm that a user is under 21 years of age, their account will be closed immediately and their information will be deleted.
- If you find out that a minor is using our platform, please notify us immediately at [email protected].
10. Policy Changes & Updates
Change Notifications
ktkpk may update this privacy policy from time to time. For any significant changes, we will:
- Publish a notice on the website.
- Send details of the changes to your registered email.
- Update the "Last Updated" date at the top of this page.
Continuing to use the platform after any changes means you agree to the updated policy. We therefore recommend visiting this page regularly.
11. Contact Us
If you have any questions or concerns about this privacy policy, please get in touch with us.